Drjudi Privacy Policy – Malaysian User Data Protection

1. Introduction

This Privacy Policy describes the privacy practices of DrJudi ("we", "our platform") regarding personal information collected from users ("you") who access or use the services DrJudi via the drjudi.net website and our mobile app.

We understand that your personal data is valuable and sensitive. As an online sports betting and casino platform operating in Malaysia, DrJudi committed to protecting the privacy of every user by ensuring all data processing is carried out responsibly, transparently and securely, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering for or using the platform DrJudi, you agree to the collection and use of information as described in this Privacy Policy. Please read this page carefully. If you have any questions, our support team is available via live chat 24/7.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account or interact with the platform DrJudi, we collect the following information:

• Identity information: Full name, identity card number (MyKad), date of birth and gender.
• Contact information: Email address, mobile phone number, and residential address in Malaysia.
• Financial information: Bank account number, bank name, digital wallet account number (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) for the purpose of processing deposits and withdrawals in RM.
• Verification documents: A copy of your MyKad or Malaysian passport for the KYC (Know Your Customer) process when required.
• Communications: Any messages, complaints, or enquiries you submit to our support team DrJudi.

2.2 Automatically Collected Information

When you use the platform DrJudi, our systems automatically record certain technical information, including:

• IP address and geographic location (city/state level)
• Device type, operating system and web browser used
• Date, time and duration of each login session
• Pages visited and actions taken within the platform
• Your betting history, deposits and withdrawals within your account
• Cookie data and device identifiers

Data Type	Purpose of Collection	Retention Period
Registration Information	Identity verification & account management	Duration of active account + 7 years
Financial Data	Processing of RM deposits/withdrawals	7 years (legal requirement)
Betting History	Transaction records & dispute resolution	5 years after the transaction
Cookie Data	User experience & platform analytics	30 days to 1 year
Communication Log	Customer support & service improvement	2 years

3. How We Use Your Data

DrJudi uses the personal information collected solely for legitimate, stated purposes. The primary uses of your data are as follows:

• Account management: Creating, verifying, and maintaining your account on the platform DrJudi.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, and withdrawals of winnings in MYR (RM) to your account.
• Identity verification (KYC): Ensuring compliance with legal requirements and preventing fraud, money laundering, and access by underage individuals.
• Platform security: Detecting and preventing fraudulent activity, hacking, and platform abuse.
• Customer support: Helps you resolve account, transaction or betting-related issues faster and more effectively.
• Service improvement: Analysing usage patterns to improve platform features, performance and the overall experience for users in Malaysia.
• Marketing communications: Sending you promotional information, bonuses and special offers — only if you have consented to receive them.
• Legal compliance: Fulfilling our legal obligations under Malaysia's PDPA and other applicable regulatory requirements.

4. Sharing Information With Third Parties

DrJudi does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are certain situations where we may need to share your data with trusted parties:

4.1 Payment Service Providers

To process your deposits and withdrawals, DrJudi shares necessary financial information with recognised payment service providers in Malaysia, including FPX gateway providers, and digital wallet operators such as Touch 'n Go eWallet, GrabPay, Boost and ShopeePay. Such sharing is strictly for the purpose of processing transactions in RM.

4.2 Platform Technology Providers

Certain platform features DrJudi is supported by third-party technology providers acting as data processors under our direction. All such providers are bound by strict data protection agreements and may only use your data in accordance with the instructions of DrJudi.

4.3 Legal Requirements

Under certain circumstances, DrJudi may be required by law to disclose user information to Malaysian government authorities, law enforcement bodies, or courts where a valid legal order or requirement exists.

5. Cookies & Tracking Technologies

Platform DrJudi uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how users interact with the platform to help us improve your browsing experience.
• Functional Cookies: Saving your preferences such as language, display settings, and your favourite sports categories (e.g. Malaysia Super League football or badminton).
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for product improvement purposes.

You can manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the DrJudi.

6. Data Security

DrJudi implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our key security measures include:

• 256-bit SSL/TLS data encryption for all communications between your device and our servers DrJudi
• Encryption of sensitive data stored in our databases using AES-256 algorithms
• Two-factor authentication (2FA) available for all user accounts
• Real-time security monitoring and automated threat detection systems, 24/7
• Strict internal access controls — only authorised personnel may access user data based on job necessity
• Periodic security audits conducted by independent third parties
• A comprehensive incident response plan in the event of a data breach

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach that affects your information, DrJudi will notify you within the timeframe stipulated under Malaysia's PDPA.

7. Data Retention & Deletion

DrJudi only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Our data retention policy is as follows:

• Active account data is retained for as long as your account remains active on the platform DrJudi.
• Following account closure, financial data and transaction records in RM are retained for 7 years in compliance with Malaysia's tax and anti-money laundering legal requirements.
• Betting history is retained for 5 years for the purpose of resolving any disputes that may arise.
• Communication logs and customer support data are retained for 2 years.
• Cookie data is automatically deleted upon the expiry period set for each cookie type.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked back to you.

8. User Rights

As a user DrJudi in Malaysia, you have the following rights regarding your personal data under Malaysia's PDPA:

• Right of Access: Requesting a copy of the personal data we hold about you.
• Right to Rectification: Requesting that we amend or update data that is inaccurate or incomplete.
• Right to Erasure: Request the deletion of your personal data under certain circumstances provided for by law.
• Right to Restrict Processing: Requesting that we restrict how we process your data in certain circumstances.
• Right to Object: Object to the processing of your data for direct marketing purposes at any time.
• Data Portability Right: Receiving your personal data in a structured, machine-readable format.

To exercise any of the rights above, please contact us by email at support@drjudi.net or via live chat on the platform. We will process your request within 21 working days. In some cases, we may need to verify your identity before processing the request.

9. Children's Privacy

Platform DrJudi is intended exclusively for adults aged 18 years and above only. We do not knowingly collect or process any personal information from individuals under the age of 18.

Should we discover that a child's personal information has been collected without parental or guardian knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who find that their child has registered on the DrJudi are requested to contact us immediately.

10. Third-Party Links

Platform DrJudi may contain references to third-party services such as game providers or payment processors. This Privacy Policy applies solely to the DrJudi only and does not cover the privacy practices of those third parties. We encourage you to read the privacy policy of each service you use separately.

11. Changes to This Privacy Policy

DrJudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new regulatory requirements or platform enhancements. You will be notified of any material changes via an in-platform notification or the email address you registered with.

The date of the most recent update will always be displayed at the top of this page. Continued use of the platform DrJudi after any changes take effect means you accept the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how DrJudi handles your personal data, please contact us through the following channels:

• Email: support@drjudi.net
• Live Chat: Available 24/7 within the platform DrJudi

Our privacy team will respond to your enquiry within 3 business days. For more complex matters relating to data access rights or deletion, processing may take up to 21 working days.